VOICE LOGGER

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Voice Logger 2017-04-07T09:46:42+00:00
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VOICE LOGGER

Do Callers Who Call Your Company Feel Assisted?

What happens when your prospective buyers or customers call your company? Do the callers get transferred to the right department and does their questions get answered properly? How do your business partners feel when they call your business number? Do they have to hear the busy tone for 5 minutes, get transferred incorrectly and worst have to go through a impolite employee? You can change all these negative touch points into winning situations with voice logger services at DataSpeech Singapore. We provide top quality voice logger solutions and services to clients which can be fully customized as per your business needs.

With our phone recording services in place, your employees will become better at handling sales and marketing calls. They know that their conversations can be heard again and voice recording solutions are a must for all contact centers and helpdesks.

Increase Employee Accountability

Actually the real problem is not that your employees ( either working in contact centers, public sector, financial markets, airlines, military, compliance / risk or any other) will not respond decently. The deal is about setting benchmarks, increasing lead generation with right assistance and creating a WOW experience for callers with DataSpeech’s quality voice recorder solutions in place.

Specialist Voice Logger Provider in Singapore

DataSpeech provides one of the best VoIP recording, analog recording services, digital recording services in Singapore. We have all kinds of phone recording available and Marathon Evolution makes for one of the most flexible and powerful recording application. It is scalable as per your needs and perfect to capture as many channels you want. You can easily record live monitor, search and replay recordings from anywhere.

With SCREENscan software in place, recordings starts automatically when user clicks any pre-defined button or when a certain applications appears on the desktop screen. There is also Last Call Repeat (LCR) function which allows you to easily replay the last calls. It comes with Call Tagger facility that provides free-seating for agents without any extra work. We are sure that our premier voice logging services will not only increase employee commitment but will also boost company profits.

MARATHON EVOLUTION is an universal communications recording solution for the most demanding requirements of busy financial trading floors, high-volume contact centers, mission-critical air traffic control centers and lifesaving public safety organizations. MARATHON EVOLUTION is ideal for companies planning to record medium to high channel numbers and it will evolve as your business grows.

ENGINEERED TO EVOLVE, BUILT TO ENDURE

MARATHON EVOLUTION , the WORLD’S FIRST Linux-based communications recorder, works with any application and provides power, reliability and open-source flexibility in a cost-effective package. Based on recognized industry standards, and with built-in scalability,

MARATHON EVOLUTION secures your investment in a critical business area. Mirrored and hot-swap hard disks and a redundant power supply protect against data loss or recording failures.

Flexible architecture

MARATHON EVOLUTION , with its scalable channel array, captures and records all interactions from eight up to thousands of channels simultaneously. The system may be configured to record, live monitor and archive diverse communications from one location and to provide search and-replay capabilities locally or via LAN / WAN, intranets or the Internet. The distributed recording mode connects multiple recording platforms, departments or locations and automatically transfers the data to a CENTRAL INTERACTION platform for online access.

A-la-carte feature selection

Only MARATHON EVOLUTION lets you select exactly what you need for your current requirements and then add more functionality as your business demands it. You can choose multiple methods for recording or for search and- replay and you may also add a quality monitoring solution to evaluate and analyze the recorded communications.

THE RECORDING APPLICATIONS INCLUDE:

  • ASC’s search and replay applications are based on your company’s requirements: Select INSTANTplay or INSTANT WEBplay primarily for immediate retrieval of the most recent call. POWERplay or WEBplay excel with flexible search criteria and other advanced functions. Customers may choose either the browser-based application working without any additional software installed on the PC or Java-based client/ server technology which replays via a local network.
  • Threat call recording helps organizations protect their company and employees’ welfare while maintaining call privacy.
  • Last Call Repeat (LCR) provides access to the most recent calls via telephone.
  • INSPIRATIONpro, a quality monitoring solution for contact centers, improves the quality of customer interactions, thus reducing agent turnover, and increasing productivity and profits.
  • SCREENscan, a powerful software application automatically initiates recording when a user clicks any pre-defined button or when a particular application appears on the desktop.

SEAMLESS INTEGRATION

ASC systems and technologies may be easily integrated with partner products and services:

  • The Application Data Integration (ADI) captures data and attaches it to the call database. This application may also control when the recorder starts and stops so you record only pertinent details.
  • The Application Programmer Interface (API) shares and integrates data among ASC’s systems and their customers’.
  • Call Tagger provides free-seating for agents without CTI.
  • CTI solutions by ASC available for various PBX models, capture additional call details and enhance fast and efficient searching for archived calls.

HIGHLIGHTS

  • Enhanced reliability, security and performance using Linux operating system
  • A-la-carte features – you only purchase what you need
  • Powerful, browser-based user interface for easy installation, use and management
  • Multiple recording configurations for single site or your entire enterprise
  • Open, flexible APIs for intergration with existing customer applications
  • Selective or rules-based recording and archiving
  • Reduced service and maintenance costs through install wizard, recovery tools and remote maintenance
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